-    feeling like you are not being treated fairly;

-    wanting to learn how to improve your workplace interactions.

Often we try to solve the problem on our own. When we have success, we feel good about being able to manage our own problems effectively. Sometimes, however, even with our best efforts, we are not successful. At these time, you may want to contact to the leadership.

Useful advice

Evaluate yourself for how well you listened at the end of any nversation.   Effectively managing conflict allows teams to stay focused on their goals.

Constructive conflict management leads to a broader understanding of the problem, healthy expression of different ideas or alternatives, and creates excitement from the positive interaction and involvement which will help the team through periods of transition and on to greater levels of performance.

Exercise 1. Give for the English:

розкрити, комунікативний фактор, джерело, конструктивний фактор, недостатня поширення інформації, особистий фактор, інтенсивність круговороту, протистояння, дотримання правил команди, взаємодія, привести до чогось, зосереджуватись.   

Exercise 2. Match words from list A with words from list B that have a similar meaning:

  A                                                          B

expose                                               distributing

barriers                                              concentrate

sharing                                               raise a question    

bargaining                                         cooperation

enforcement                                      difficulties

emphasis                                           transfer from

focus on                                            stress

interaction                                         maintenance 

transition                                           arrangement 

     Exercise 3. Answer the following questions:

1.  What do conflicts arise from?

2.  What conflict factors do you know?

3.  Give description of communication, structural and personal factors.

4.  What are the ways to handle with conflicts and which of it (them) is best of all to your mind?

5.  What kind of problem do you know and its resolving?

6.  Can  problems fall into conflict? At what situations?